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Froggy Jumps
Froggy Jumps

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Froggy Jumps

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About this activity

Resuelve estos casos de la manera mas asertiva

Created by

Viviana Ospina
Viviana Ospina
Colombia

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Froggy Jumps

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Resuelve estos casos de la manera mas asertiva

by Viviana Ospina
1

Un cliente llega muy estresado porque el sensor no leyó su tarjeta y tiene prisa para una cita médica.

2

Un usuario se queja de que "el parqueadero es un caos". ¿Cuál es la mejor forma de aplicar escucha activa?

3

Un cliente se altera porque considera que la tarifa por los 20 minutos que marca el sistema es "un robo" y exige que se le cobre menos.

4

Un usuario perdió su ticket físico y se niega a pagar la penalidad por pérdida, argumentando que "ustedes ya saben a qué hora entré por la cámara".

5

El sistema de cobro se ha caído, hay una fila de 5 autos y los conductores empiezan a pitar y a gritar porque las talanqueras no suben.

 
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