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Froggy Jumps
Froggy Jumps

B101: Lesson 14: Handling Customer Complaints Politely

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B101: Lesson 14: Handling Customer Complaints Politely

Froggy Jumps

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About this activity

Vocabulary review for complaints

Created by

The Royal Visions
The Royal Visions
Uzbekistan

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B101: Lesson 14: Handling Customer Complaints Politely
 

Froggy Jumps

B101: Lesson 14: Handling Customer Complaints PolitelyOnline version

Vocabulary review for complaints

by The Royal Visions
1

A formal statement from a customer expressing dissatisfaction or annoyance.

2

To say you are professionally sorry for a bad experience or mistake.

3

The ability to understand and share the unhappy feelings of your customer.

4

To find a successful and final answer to a customer's problem.

5

Another professional word for a problem or a difficult situation.

6

Something (like a discount or free item) given to make up for a bad experience.

7

To give a customer their money back because they are unhappy with the product.

8

Information and comments from a customer about their experience with your company.

9

Feeling annoyed, upset, or impatient because things are not working properly.

10

The specific method or answer used to fix the customer's problem.

11

Trouble, difficulty, or annoyance caused to a customer by a mistake.

12

To look into a complaint carefully to find out exactly what went wrong.

13

To say words that help remove a customer's doubts, fears, or worries.

14

Not happy or not pleased with the quality of the product or service.

15

A formal promise that a product will be fixed or repaired or replaced if it breaks.

16

Describing a product that is broken, faulty, or manufactured incorrectly.

17

A brand new item given to a customer to take the place of a broken one.

18

Keeping your voice relaxed and not getting angry when a customer is shouting.

19

To show that you know and comprehend exactly why the customer is upset.

20

To use customer feedback to make your products or services better for the future.

 
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