B101: Lesson 15: Dealing with Angry or Difficult Clients

Froggy Jumps

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Common phrases and meanings

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The Royal Visions

Uzbekistan

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B101: Lesson 15: Dealing with Angry or Difficult Clients


Froggy Jumps B101: Lesson 15: Dealing with Angry or Difficult ClientsOnline version Common phrases and meanings by The Royal Visions 1 To speak very loudly in anger. a Scream b Sing c Whisper 2 Rude or offensive words directed at someone. a Facts b Insults c Compliments 3 To end a phone call by cutting the connection. a Hang up b Hold c Transfer 4 A threat to take someone to court for a legal problem. a Fire b Hire c Sue 5 To manage or control a difficult situation. a Drop b Handle c Ignore 6 Not willing to change one's mind; very difficult to persuade. a Stubborn b Easy c Flexible 7 To make a tense or angry situation calmer. a Escalate b De-escalate c Argue 8 To allow or accept something difficult or unpleasant without fighting. a Enjoy b Tolerate c Love 9 Acting in a way that is correct and respectful for business. a Rude b Childish c Professional 10 A failure to understand something correctly; confusion. a Clarity b Misunderstanding c Truth 11 To feel sad, angry, or worried about a situation. a Relaxed b Upset c Happy 12 To stop someone while they are speaking. a Listen b Wait c Interrupt 13 Another option or a different way to solve a problem. a Demand b Order c Alternative 14 To find a successful solution to a problem. a Create b Ignore c Resolve 15 To look into a complex issue carefully to find the facts. a Investigate b Forget c Guess 16 To ask for something forcefully, expecting it to be done. a Request b Demand c Suggest 17 A statement of an intention to hurt someone or cause trouble. a Promise b Threat c Joke 18 Showing understanding and validating someone's angry feelings. a Shouting b Empathizing c Mocking 19 To become less angry and more relaxed. a Calm down b Speed up c Get mad 20 A rule or limit that you set for how people can treat you. a Door b Boundary c Window

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B101: Lesson 15: Dealing with Angry or Difficult Clients

Froggy Jumps

About this activity

Created by

Download the paper version to play

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B101: Lesson 15: Dealing with Angry or Difficult ClientsOnline version

by The Royal Visions

To speak very loudly in anger.

Rude or offensive words directed at someone.

To end a phone call by cutting the connection.

A threat to take someone to court for a legal problem.

To manage or control a difficult situation.

Not willing to change one's mind; very difficult to persuade.

To make a tense or angry situation calmer.

To allow or accept something difficult or unpleasant without fighting.

Acting in a way that is correct and respectful for business.

A failure to understand something correctly; confusion.

To feel sad, angry, or worried about a situation.

To stop someone while they are speaking.

Another option or a different way to solve a problem.

To find a successful solution to a problem.

To look into a complex issue carefully to find the facts.

To ask for something forcefully, expecting it to be done.

A statement of an intention to hurt someone or cause trouble.

Showing understanding and validating someone's angry feelings.

To become less angry and more relaxed.

A rule or limit that you set for how people can treat you.