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Froggy Jumps
Froggy Jumps

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Froggy Jumps

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About this activity

Módulo 3

Created by

Constanza Moro
Constanza Moro
Spain

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Froggy Jumps

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Módulo 3

by Constanza Moro
1

¿Cuáles son los elementos de la comunicación?

2

¿En qué se diferencian la comunicación y la información?

3

¿Qué es la escucha activa?

4

¿Qué es la empatía?

5

¿Cómo afecta el ruido de un lugar a la comunicación?

6

Si transmito mucha información de golpe al cliente, ¿Qué puede pasar?

7

Si el emisor de un mensaje no se comunica de forma efectiva dará lugar a…

8

¿Qué es el comportamiento asertivo?

9

Un buen lenguaje oral se caracteriza por:

10

¿Qué es una crítica constructiva?

11

¿En qué consiste la técnica del sándwich para la asertividad?

12

¿En que consiste la técnica de Disco Rayado?

13

¿Cuál es la última etapa de un conflicto?

14

Señala la frase falsa sobre las hojas de reclamaciones

15

¿Cuál es la manera más correcta de tratar a un cliente indeciso?

 
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