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Froggy Jumps
Froggy Jumps

Protocolos de atención al cliente en hotelería

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Protocolos de atención al cliente en hotelería

Froggy Jumps

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About this activity

Preguntas para verificar conocimientos en protocolos de atención al cliente

Created by

Natalia Paulina Perdomo Rojas
Natalia Paulina Perdomo Rojas
Costa Rica

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Protocolos de atención al cliente en hotelería
 

Froggy Jumps

Protocolos de atención al cliente en hoteleríaOnline version

Preguntas para verificar conocimientos en protocolos de atención al cliente

by Natalia Paulina Perdomo Rojas
1

Según el texto, una reserva se considera preferentemente confirmada mediante

2

Si un huésped individual quiere cancelar, el plazo mínimo indicado es:

3

Para grupos mayores de 10 personas, la política de cancelación exige avisar con:

4

El término "No Show" en el texto significa que:

5

En posadas rurales, entre las formas de pago más comunes aparece:

6

"Ajustes de cuentas de huéspedes" se refiere a:

7

¿Qué son las "cuentas por cobrar" según el texto?

8

Las "cuentas maestras" descritas en el texto son:

9

Sobre el manejo del fondo de caja, el texto indica que:

10

Antes de cargar un cargo a la cuenta de un huésped, el recepcionista debe verificar:

 
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