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Crossword Puzzle

Definición de herramientas Claro CR

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Definición de herramientas Claro CR

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Identificar funcionamiento de cada herramienta

Created by

ericka Carrillo
ericka Carrillo
Costa Rica

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Definición de herramientas Claro CR
 

Crossword Puzzle

Definición de herramientas Claro CROnline version

Identificar funcionamiento de cada herramienta

by ericka Carrillo
1

Es la herramienta que permite dar seguimiento a las ordenes de reparación, adición, instalación y comentar con números de contacto para su programación correcta

2

Es la herramienta que permite registrar datos del cliente, tipificar el inconveniente que presenta y respaldar lo conversado con el cliente

3

Es la herramienta que permite generar ordenes post-ventas, visualizar servicios de FO y fechas de vencimiento de facturas

4

Es la herramienta que permite visualizar suscripciones adicionales así como actualización de correo de Claro Video y recuperación de contraseña

5

Es la herramienta que permite consultar series de ONT, OTT, códigos de cuenta de Claro Video y estado de servicios (activo, suspendido, desactivo)

6

Es la herramienta que permite liberar canales saturados y verificar la topología de los dispositivos conectados

7

Es la herramienta que permite recibir las llamadas de los clientes y medir el TMO de las llamadas

8

Es la herramienta que permite dar la conexión remota a las OTT

9

Es la herramienta que permite visualizar detalle y desglose de facturas, así como descargarlas crear NC

10

Es la herramienta que nos permite descargar y enviar facturas por correo a los clientes

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