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Froggy Jumps
Froggy Jumps

Serveis d'informació al client

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Serveis d'informació al client

Froggy Jumps

Played 8
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About this activity

Tècniques de venda

Created by

Marwa Kassemi
Marwa Kassemi
Spain

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Serveis d'informació al client
 

Froggy Jumps

Serveis d'informació al clientOnline version

Tècniques de venda

by Marwa Kassemi
1

1. Què és el primer que ha de fer un professional d’atenció al client en rebre una consulta?

2

2. Quin és l’objectiu principal dels serveis d’informació al client?

3

3. Si un client no entén la informació donada, el correcte és…

4

4. Quina actitud ha de tenir el personal en atendre una queixa?

5

5. Quin és un exemple de bona pràctica en serveis d’informació?

6

6. Quan un client sol·licita informació que l’empleat no sap, s’ha de…

7

7. Quin factor millora la satisfacció del client?

8

8. Què s’ha de fer al final d’una interacció informativa?

9

9. Què significa oferir un servei d’informació personalitzat?

10

10. Com s’ha de gestionar una alta demanda de clients?

 
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