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Froggy Jumps
Froggy Jumps

Puesto de Servicio al Cliente: Puntos por Nivel

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Puesto de Servicio al Cliente: Puntos por Nivel

Froggy Jumps

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About this activity

Actividad de servicio al cliente

Created by

Norledis Alvarez Gomez
Norledis Alvarez Gomez
Colombia

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Puesto de Servicio al Cliente: Puntos por Nivel
 

Froggy Jumps

Puesto de Servicio al Cliente: Puntos por NivelOnline version

Actividad de servicio al cliente

by Norledis Alvarez Gomez
1

¿Cuál es el objetivo principal de la escucha activa en servicio al cliente?

2

¿Qué hacer al recibir una queja para mantener la satisfacción?

3

¿Qué tono debe usarse en el trato telefónico?

4

¿Qué acción evita repetir el mismo error?

5

¿Cómo cerrar una interacción de servicio?

6

¿Qué beneficio tiene una solución proactiva?

7

¿Qué significa 'empoderar al cliente'?

8

¿Qué es una 'guía de escalamiento' en soporte?

9

¿Cómo medir la calidad del servicio?

10

¿Qué comportamiento evita la frustración del cliente?

 
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