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Froggy Jumps
Froggy Jumps

Manejo de Cliente Difícil

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Manejo de Cliente Difícil

Froggy Jumps

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About this activity

Tácticas de servicio al cliente

Created by

Cindy Nathaly Calderon Melo
Cindy Nathaly Calderon Melo
Colombia

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Manejo de Cliente Difícil
 

Froggy Jumps

Manejo de Cliente DifícilOnline version

Tácticas de servicio al cliente

by Cindy Nathaly Calderon Melo
1

¿Qué técnica ayuda a entender mejor al cliente sin interrumpirle?

2

¿Cuál es una forma efectiva de desescalar una queja enojada?

3

¿Qué frase facilita la resolución de un conflicto con un cliente insatisfecho?

4

¿Qué acción es crucial antes de prometer una solución?

5

¿Qué debe evitarse al tratar con un cliente exigente?

6

¿Qué elemento ayuda a recuperar confianza tras una mala experiencia?

7

¿Qué técnica favorece una negociación con cliente difícil?

8

¿Qué actitud mejora la experiencia del cliente molesto?

9

¿Qué es fundamental al finalizar la conversación?

10

¿Qué método ayuda a gestionar clientela difícil repetitiva?

 
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