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Froggy Jumps
Froggy Jumps

Ciclo del Servicio: Preguntas Clave

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Ciclo del Servicio: Preguntas Clave

Froggy Jumps

Played 22
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About this activity

Quiz sobre el ciclo y momentos de verdad

Created by

Andres Felipe Jimenez Lopez
Andres Felipe Jimenez Lopez
Colombia

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Ciclo del Servicio: Preguntas Clave
 

Froggy Jumps

Ciclo del Servicio: Preguntas ClaveOnline version

Quiz sobre el ciclo y momentos de verdad

by Andres Felipe Jimenez Lopez
1

¿Cómo empieza el ciclo del servicio en una organización?

2

En el PASO 2 del ciclo, ¿qué pregunta ayuda a aclarar la situación?

3

¿Qué acción corresponde al PASO 1 del servicio?

4

¿Qué mapa ilustra momentos de verdad en un supermercado?

5

Qué frase de Vogel aparece en el texto como idea clave?

6

¿Qué profesional saluda y ofrece ayuda al cliente al inicio del servicio?

7

Al final del ciclo, ¿qué pregunta se hace para asegurar la satisfacción?

8

¿Qué cita de Sun Tzu aparece en el texto?

9

¿Qué ejercicio ayuda a descubrir momentos críticos de verdad?

10

¿Qué pregunta identificarías para entender el ciclo desde la perspectiva del cliente?

 
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