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Buenas prácticas TIC y atención al cliente

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Buenas prácticas TIC y atención al cliente

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Buenas prácticas TIC y servicio al cliente

Created by

miryam martinez
miryam martinez
Colombia

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Buenas prácticas TIC y atención al cliente
 

Buenas prácticas TIC y atención al clienteOnline version

Buenas prácticas TIC y servicio al cliente

by miryam martinez
1

Las herramientas de punta no deben reconocerse al tratar procesos administrativos.

2

Se valora la satisfacción del cliente teniendo en cuenta técnicas y herramientas tecnológicas.

3

Se deben seleccionar herramientas TIC sin considerar las necesidades identificadas.

4

Se registran informaciones de acuerdo con la normativa y el procedimiento técnico.

5

Se utilizan herramientas TIC de acuerdo con las necesidades de manejo de información.

6

Se atiende a los clientes conforme al procedimiento de servicio y a la normativa.

7

No se verifica la calidad de los resultados obtenidos.

8

Se clasifica a los clientes sin considerar los tipos y clasificaciones.

9

Se verifica los resultados obtenidos de acuerdo con los requerimientos.

10

El plan de mejora del servicio se elabora sin relación con el reporte de atención al cliente.

 
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