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Pre-turno 20 de marzo 2026

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Pre-turno 20 de marzo 2026

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About this activity

juega y aprende

Created by

Brayan Yecid Caro Rincon
Brayan Yecid Caro Rincon
Colombia

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Pre-turno 20 de marzo 2026
 

Pre-turno 20 de marzo 2026Online version

juega y aprende

by Brayan Yecid Caro Rincon
1

En caso de intención de cancelación económica, el asesor puede usar tarifas no vigentes.

2

La encuesta y el registro de asistencia deben realizarse en el enlace proporcionado en el preturno.

3

La política de Ajustes en Línea Postpago exige una respuesta máxima de 72 horas.

4

Para la actividad del Día de la Alegría, se solicita a los colaboradores usar una prenda amarilla.

5

Para la actividad del Día de la Alegría, se solicita a los colaboradores usar una prenda Rosa

6

La política de ofertas que evitan la cancelación busca fidelizar y retener clientes sin negociación especial.

7

El usuario en SIUC debe registrarse usando un correo personal.

8

Mi Asistencia 360 es el canal para solicitar ajustes cuando afecta más de una línea.

9

La política de Ajustes Masivos no requiere aval para aplicar ajustes por retención o inconsistencias.

10

En el formulario de DiMe, uno de los datos obligatorios es el número de ticket generado en AC.

11

En el tickler SOL_AJUS se deben ingresar notas claras incluyendo custcode, motivo del ajuste, valor y facturas a ajustar.

12

La escalera de retención debe respetarse al ofrecer alternativas frente a la cancelación.

13

En DiMe, para solicitar un ajuste móvil se debe seleccionar el tipo de ajuste AJUSTES_SERVICIOS_MOVIL.

14

La política de Ajustes en Línea busca aumentar la solución en el primer contacto.

15

En AC, el primer paso para realizar un ajuste en postpago es ingresar directamente a DiMe.

16

Es obligatorio buscar la empresa NEXA al registrar asistencia.

 
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