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Froggy Jumps
Froggy Jumps

Peticiones, Quejas, Reclamos, Sugerencias y Felicitaciones

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Peticiones, Quejas, Reclamos, Sugerencias y Felicitaciones

Froggy Jumps

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About this activity

Lee y elige bien

Created by

BEATRIZ ELENA VERA CADAVID
BEATRIZ ELENA VERA CADAVID
Colombia

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Peticiones, Quejas, Reclamos, Sugerencias y Felicitaciones
 

Froggy Jumps

Peticiones, Quejas, Reclamos, Sugerencias y FelicitacionesOnline version

Lee y elige bien

by BEATRIZ ELENA VERA CADAVID
1

¿Qué significa la sigla PQRSDF?

2

¿Qué es una petición?

3

¿Qué es una queja?

4

Qué caracteriza un reclamo?

5

¿Para qué sirve una sugerencia?

6

¿Qué es una denuncia?

7

¿Qué es una felicitación?

8

¿Por qué es importante evaluar el servicio?

9

¿Qué permite identificar la evaluación del servicio?

10

¿Qué es el método Mystery Shopper?

11

¿Qué se logra al monitorear los canales de comunicación?

12

¿Cuál es un factor clave del servicio al cliente?

13

¿Cuál es una ventaja principal de la encuesta como instrumento de evaluación del servicio?

 
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