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Factores que influyen en la satisfacción del cliente

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Factores que influyen en la satisfacción del cliente

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Factores clave de satisfacción

Created by

Alexandra Espinosa
Alexandra Espinosa
Ecuador

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Factores que influyen en la satisfacción del cliente
 

Factores que influyen en la satisfacción del clienteOnline version

Factores clave de satisfacción

by Alexandra Espinosa
1

¿Llamamos necesidades personales a la satisfacción o insatisfacción que un cliente haya experimentado anteriormente usando el servicio?

2

¿Se denomina comunicación boba a boca a la opinión que recibió el cliente del servicio prestado aun cliente potencial ?

3

¿Las experiencias exteriores son necesidades y circunstancias personales del cliente?

4

¿El taxi es el automóvil de alquiler con conductor (taxista) que se utiliza en el servicio público de transporte de pasajeros, cuya finalidad es trasladar una o mas personas?

5

¿En relación a los otros tipos de transporte público ciudadano, el servicio ofrecido por el taxista se caracteriza por ser de puerta a puerta?

6

¿Una persona o una empresa que presta servicios de taxi para alcanzar los niveles de calidad mantiene una atención especial a los atributos en los que se fijan los usuarios para juzgarla?

 
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