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Crossword Puzzle
Crossword Puzzle

Crucigrama del ciclo de servicio

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Crucigrama del ciclo de servicio

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About this activity

Crucigrama del tema de ciclo de servicio.

Created by

XIMENA TREVIZO GARCIA
XIMENA TREVIZO GARCIA
Mexico

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Crucigrama del ciclo de servicio
 

Crossword Puzzle

Crucigrama del ciclo de servicioOnline version

Crucigrama del tema de ciclo de servicio.

by XIMENA TREVIZO GARCIA
1

Es la etapa donde el cliente tiene el primer contacto con la empresa

2

Es el momento donde el cliente decide si el servicio fue bueno o malo

3

Son los momentos mas importantes que afectan directamente a la satisfacción del cliente

4

En una empresa de capacitaciones, ¿Qué se entrega al final del servicio?

5

El ......................... de servicio representa toda la experiencia del cliente

6

Es cuando el cliente se acerca por primera vez, aquí el cliente forma la primera impresión

7

Es cuando se realiza el servicio o se entrega el producto, aquí el cliente evalúa calidad, rapidez, trato.

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