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Buenas prácticas en el servicio de conductor

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Buenas prácticas en el servicio de conductor

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Evaluar conductas correctas en el servicio

Created by

Sol Valencia
Sol Valencia
Ecuador

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Buenas prácticas en el servicio de conductor
 

Buenas prácticas en el servicio de conductorOnline version

Evaluar conductas correctas en el servicio

by Sol Valencia
1

El conductor puede cambiar el precio del servicio al final si considera que el trayecto fue más complicado de lo esperado

2

Agradecer al cliente al final del servicio forma parte de una buena atención

3

Es correcto discutir con el cliente si este no está de acuerdo con el precio

4

La última impresión del servicio puede ser más importante que el resto del recorrido

5

Mantener una actitud calmada ante un reclamo ayuda a resolver mejor la situación

6

El conductor puede ignorar una queja si considera que el cliente está equivocado

7

Explicar claramente el valor del servicio antes de iniciar ayuda a evitar conflictos con el cliente

8

La despedida del cliente influye en la imagen final del servicio recibido

9

Contar el dinero delante del cliente es una forma de generar confianza

10

Cobrar más a un cliente extranjero es aceptable si este no conoce las tarifas

 
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