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Crossword Puzzle
Crossword Puzzle

Conceptos clave del servicio al cliente

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Conceptos clave del servicio al cliente

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About this activity

Completa el crucigrama con los conceptos relacionados con el servicio al cliente, usando las definiciones que se presentan a continuación.

Created by

NATALIA MARTINEZ
NATALIA MARTINEZ
Colombia
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Conceptos clave del servicio al cliente

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Conceptos clave del servicio al cliente
 

Crossword Puzzle

Conceptos clave del servicio al clienteOnline version

Completa el crucigrama con los conceptos relacionados con el servicio al cliente, usando las definiciones que se presentan a continuación.

by NATALIA MARTINEZ
1

Capacidad de ponerse en el lugar del cliente y comprender cómo se siente.

2

Acción de atender, ayudar o acompañar a una persona antes, durante o después de una compra.

3

Forma en que se transmite un mensaje al cliente, ya sea de manera oral o escrita.

4

Cumplimiento de lo prometido al cliente en tiempo y forma.

5

Proceso de prestar atención real a lo que el cliente dice y expresa.

6

Trato digno y considerado hacia el cliente.

7

Sensación de seguridad que se genera cuando el cliente se siente bien atendido.

8

Respuesta que se le da al cliente para resolver su necesidad o problema.

3
6
2
1
4
8
 
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