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Froggy Jumps
Froggy Jumps

Servicio al Cliente: Quiz

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Servicio al Cliente: Quiz

Froggy Jumps

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Played 23
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About this activity

Conoce buenas prácticas

Created by

NATALIA JIMENEZ DAZA
NATALIA JIMENEZ DAZA
Colombia

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Servicio al Cliente: Quiz
 

Froggy Jumps

Servicio al Cliente: QuizOnline version

Conoce buenas prácticas

by NATALIA JIMENEZ DAZA
1

¿Qué es lo más importante al atender un cliente insatisfecho?

2

¿Qué habilidad ayuda a resolver conflictos en servicio al cliente?

3

En un chat, ¿qué debe hacer el agente si no sabe la respuesta?

4

¿Qué caracteriza una buena respuesta a un reclamo?

5

¿Qué es una promesa de servicio realista?

6

¿Cómo mantener la satisfacción del cliente tras una solución?

7

¿Qué tono debe usar el agente en comunicación escrita?

8

¿Qué indica un buen manejo del tiempo en servicio al cliente?

9

¿Qué papel juega la retroalimentación del cliente?

10

¿Qué debe hacer un agente ante un error propio?

 
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