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Crossword Puzzle
Crossword Puzzle

Lealtad del Cliente

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Lealtad del Cliente

Crossword Puzzle

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About this activity

Administración de la Relación con el Cliente

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Mexico

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Lealtad del Cliente
 

Crossword Puzzle

Lealtad del ClienteOnline version

Administración de la Relación con el Cliente

by Sayuri Soto
1

Relación emocional y preferencia del cliente hacia una marca

2

Proceso que busca mantener clientes a largo plazo

3

Sistema que centraliza la información del cliente

4

Métrica que indica cuántos clientes permanecen

5

Indicador que mide la recomendación del cliente

6

Valor total que un cliente genera en el tiempo

7

Número de veces que un cliente compra

8

Percepción total del cliente en su interacción con la empresa

9

Resultado de comparar expectativas vs realidad

10

Persona que adquiere productos o servicios

11

Información que permite tomar decisiones

12

Proceso de evaluar resultados

13

Indicadores clave que permiten medir el desempeño

14

Cuando un cliente deja de comprar

2
8
7
4
3
6
12
10
13
9
11
14
5
1
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