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Froggy Jumps
Froggy Jumps

Gestión de Datos y Servicios al Cliente

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Gestión de Datos y Servicios al Cliente

Froggy Jumps

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About this activity

Organiza y sirve al cliente

Created by

WILLIAM ENRIQUE MARADIAGA GARCIA
WILLIAM ENRIQUE MARADIAGA GARCIA
El Salvador

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Gestión de Datos y Servicios al Cliente
 

Froggy Jumps

Gestión de Datos y Servicios al ClienteOnline version

Organiza y sirve al cliente

by WILLIAM ENRIQUE MARADIAGA GARCIA
1

¿Qué describe el CRM además de ser un software?

2

¿Qué garantiza la disponibilidad de la información?

3

¿Qué busca la omnicanalidad en la atención?

4

¿Qué implica la idea de Cliente como Co-creador?

5

¿Qué propone la Sovietizacif3n (Service Dominant Logic)?

6

Menciona una tecnica para identificar necesidades ocultas?

7

¿Qué describe un Customer Journey Map?

8

¿Qué es Design Thinking según el texto?

9

¿Qué tres frentes equilibra el Triángulo del Servicio?

10

Qué representa Life Time Value (LTV) en este contexto?

 
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