Hotel Complaint Role-Play

Froggy Jumps

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About this activity

Practice hotel complaint dialogue

Created by

Kanokwan Nawawat

Thailand

Download the paper version to play

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Froggy Jumps Hotel Complaint Role-PlayOnline version Practice hotel complaint dialogue by Kanokwan Nawawat 1 You find a dirty room; what do you tell the front desk? a Relax, it’s fine. b Please upgrade me to a suite. c There is a cleanliness issue in my room. 2 The air conditioning isn’t working; how do you report it? a Ignore it and pretend it’s fine. b Can I get a free coffee? c The air conditioning isn’t working; could you fix it? 3 You were charged for something not used; how do you respond? a I was charged wrongly; I’d like a refund. b Keep it, it’s fine. c Apply it to my next stay. 4 There’s loud noise from a neighboring room at night; what do you say? a Ignore it and sleep anyway. b Move me to another floor. c There’s loud noise next door; please intervene. 5 Amenities are missing from the room (towels/minibar); how to complain? a The minibar and towels are missing; please bring them. b Take items from a friend’s room. c Ignore it until I complain again. 6 Your reservation is not found under your name; what’s the proper reply? a I can’t find my booking under my name; can you help? b Cancel my stay immediately. c Swap me to another guest’s room. 7 The room smells of smoke; how do you address it? a There’s a smoke odor in the room; please change it. b Light a candle to cover the odor. c Open a window and ignore it. 8 The hotel wifi is down in your room; how do you report it? a Order room service for the issue. b Wi‑Fi is down in my room; could you fix it? c Ask for extra towels. 9 You need a late checkout due to a flight; what do you request? a Cancel my reservation. b Could I request a late checkout, please? c Wake up earlier than planned. 10 You want compensation for the inconvenience; how do you phrase it? a Just say sorry and move on. b I’d like a refund or discount for the issue. c Accept a free breakfast as only compensation.

Froggy Jumps

Hotel Complaint Role-PlayOnline version

Practice hotel complaint dialogue

by Kanokwan Nawawat

You find a dirty room; what do you tell the front desk?

Relax, it’s fine.

Please upgrade me to a suite.

There is a cleanliness issue in my room.

The air conditioning isn’t working; how do you report it?

Ignore it and pretend it’s fine.

Can I get a free coffee?

The air conditioning isn’t working; could you fix it?

You were charged for something not used; how do you respond?

I was charged wrongly; I’d like a refund.

Keep it, it’s fine.

Apply it to my next stay.

There’s loud noise from a neighboring room at night; what do you say?

Ignore it and sleep anyway.

Move me to another floor.

There’s loud noise next door; please intervene.

Amenities are missing from the room (towels/minibar); how to complain?

The minibar and towels are missing; please bring them.

Take items from a friend’s room.

Ignore it until I complain again.

Your reservation is not found under your name; what’s the proper reply?

I can’t find my booking under my name; can you help?

Cancel my stay immediately.

Swap me to another guest’s room.

The room smells of smoke; how do you address it?

There’s a smoke odor in the room; please change it.

Light a candle to cover the odor.

Open a window and ignore it.

The hotel wifi is down in your room; how do you report it?

Order room service for the issue.

Wi‑Fi is down in my room; could you fix it?

Ask for extra towels.

You need a late checkout due to a flight; what do you request?

Cancel my reservation.

Could I request a late checkout, please?

Wake up earlier than planned.

You want compensation for the inconvenience; how do you phrase it?

Just say sorry and move on.

I’d like a refund or discount for the issue.

Accept a free breakfast as only compensation.

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Hotel Complaint Role-Play

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Hotel Complaint Role-PlayOnline version

by Kanokwan Nawawat

You find a dirty room; what do you tell the front desk?

The air conditioning isn’t working; how do you report it?

You were charged for something not used; how do you respond?

There’s loud noise from a neighboring room at night; what do you say?

Amenities are missing from the room (towels/minibar); how to complain?

Your reservation is not found under your name; what’s the proper reply?

The room smells of smoke; how do you address it?

The hotel wifi is down in your room; how do you report it?

You need a late checkout due to a flight; what do you request?

You want compensation for the inconvenience; how do you phrase it?