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Crossword Puzzle
Crossword Puzzle

MÓDULO 2 TELEASISTENCIA REPASO

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MÓDULO 2 TELEASISTENCIA REPASO

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About this activity

MÓDULO 2 TELEASISTENCIA REPASO

Created by

ELISABET FERNANDEZ LOPEZ
ELISABET FERNANDEZ LOPEZ
Spain
This game is a version of
REPASO 1,2,3,4 TELEASISTENCIA

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MÓDULO 2 TELEASISTENCIA REPASO
 

Crossword Puzzle

MÓDULO 2 TELEASISTENCIA REPASOOnline version

MÓDULO 2 TELEASISTENCIA REPASO

by ELISABET FERNANDEZ LOPEZ
1

PROBLEMA SOCIAL INVISIBILIZADO QUE GENERA MILES DE FALLECIMIENTOS CADA AÑO EN PERSONAS MAYORES.

2

FASE DE LA LLAMADA QUE, SI SE REALIZA DE FORMA ADECUADA, TRANSMITE UN CIERRE POSITIVO Y REFUERZA LA RELACIÓN ENTRE EL SERVICIO DE TELEASISTENCIA Y SUS PERSONAS USUARIAS, DEJANDO UNA IMPRESIÓN DURADERA DE APOYO Y ATENCIÓN PERSONALIZADA.

3

ESTE TIPO DE PREGUNTAS AYUDAN A OBTENER MÁS INFORMACIÓN SOBRE LA SITUACIÓN DEL USUARIO/A.

4

FORMA DE SELECCIÓN QUE PERMITE ESTABLECER PRIORIDADES ENTRE LAS LLAMADAS PROGRAMADAS PARA EL PUESTO DE TRABAJO.

5

EL ENFOQUE PROFESIONAL DE LAS TELEOPERADORAS DE TELEASISTENCIA DEBE BASARSE EN ELLOS SEGÚN LA OMS.

6

PARTE DEL INFORME QUE SIRVE PARA IDENTIFICAR EL DOCUMENTO Y CONSISTE EN UN RESUMEN LO MÁS EXACTO POSIBLE DEL CONTENIDO.

7

DOCUMENTO INTERNO DE LA ENTIDAD QUE INCORPORA UN RESUMEN DE LAS ACTUACIONES, PERFILES DE LAS PERSONAS USUARIAS Y ACTIVIDADES REALIZADAS.

8

IMPLICA PRESTAR ATENCIÓN TOTAL AL USUARIO Y COMPRENDER REALMENTE LO QUE ESTÁ EXPRESANDO

9

FAVORECEN UN MEJOR ENTENDIMIENTO Y FOCALIZACIÓN ÓPTIMA, TANTO EN LA COMUNICACIÓN ORAL COMO ESCRITA.

10

HABILIDAD DE PONERSE EN EL LUGAR DEL OTRO PARA ENTENDER SUS SENTIMIENTOS

11

GRUPO DE PERSONAS UNIDAS Y ORGANIZADAS CON UN OBJETIVO EN COMÚN.

12

DATO PERSONAL DEL USUARIO QUE YA ESTÁ CODIFICADO

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