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Froggy Jumps
Froggy Jumps

Manual de Atención al Ciudadano

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Manual de Atención al Ciudadano

Froggy Jumps

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About this activity

Preguntas sobre el manual

Created by

Esteban eduardo Gamez de leon
Esteban eduardo Gamez de leon
Colombia

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Manual de Atención al Ciudadano
 

Froggy Jumps

Manual de Atención al CiudadanoOnline version

Preguntas sobre el manual

by Esteban eduardo Gamez de leon
1

¿1. Saludar a las personas de acuerdo a lo establecido en el manual de atención y servicio al ciudadano. ?

2

3. Despedir de las personas de acuerdo a lo establecido en el manual de atención y servicio al ciudadano.

3

¿En qué debe basarse la atención al ciudadano?

4

¿Qué se debe hacer primero al atender a una persona?

5

¿Qué actitud debe mantener el servidor público?

6

¿Cómo se debe escuchar a la persona?

7

¿Qué se debe hacer cuando una persona quiere desahogarse?

8

¿Qué se debe evitar decirle a una persona inconforme?

9

¿Cómo se debe asumir el problema del ciudadano?

10

¿Qué ayuda a controlar la situación ante un ciudadano alterado?

 
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