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Froggy Jumps
Froggy Jumps

Service Essentials Quiz

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Service Essentials Quiz

Froggy Jumps

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Service characteristics

Created by

sarah ayyad
sarah ayyad
United Arab Emirates

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Service Essentials Quiz
 

Froggy Jumps

Service Essentials QuizOnline version

Service characteristics

by sarah ayyad
1

Which characteristic describes services as not having physical form?

2

What term explains that service quality varies with who provides it?

3

Which trait means services are often produced and consumed together?

4

Which characteristic indicates services can fade away with time?

5

A bank teller's advice is an example of which service property?

6

Insurance quotes are influenced by who delivers them, showing which property?

7

A haircut service is produced and consumed in real time; this illustrates what?

8

Which feature makes it hard to measure services before purchase?

9

Service outcomes can vary with the provider, time, or customer; this is?

10

If a concert ticket is sold but the event is canceled, which concept is highlighted?

11

Which property makes service delivery dependent on the person delivering it?

12

A spa treatment experience varies by therapist; this shows?

13

Why are services hard to standardize across providers?

14

Which characteristic means services cannot be inventoried easily?

15

Which term best contrasts with physical goods for services?

 
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