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Comunicación oral: ¿Sí o No?

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Comunicación oral: ¿Sí o No?

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Played 27
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About this activity

La comunicación oral

Created by

Inmaculada
Inmaculada
Spain

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Comunicación oral: ¿Sí o No?
 

Comunicación oral: ¿Sí o No?Online version

La comunicación oral

by Inmaculada
1

Una queja no lleva aparejada una petición de indemnización económica.

2

La conducta externa de una empresa se refiere a cómo la organización se comporta con sus propios miembros.

3

En una conversación telefónica, sonreír ayuda a que la voz se perciba de forma más positiva.

4

La comunicación no verbal puede llegar a contradecir lo que decimos con palabras.

5

Al contestar una llamada, lo primero que se debe hacer es preguntar "¿Quién es?".

6

Al teléfono, se recomienda tratar al cliente de "tú" para crear un ambiente de confianza.

7

Mirar fijamente a la cara del interlocutor de forma constante transmite seguridad y serenidad.

8

Los ciudadanos tienen derecho a solicitar la rectificación o cancelación de sus datos personales.

9

Las objeciones deben entenderse siempre como algo negativo para la negociación.

10

El receptor en un proceso de comunicación puede ser una máquina, como un termostato.

 
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