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La Ruta de la Solución

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La Ruta de la Solución

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Played 71 %Accuracy 100 Average time 00:56
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About this activity

Curso: Manejo de Clientes Conflictivos

Created by

Jose Elías
Jose Elías
El Salvador

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La Ruta de la SoluciónOnline version

Curso: Manejo de Clientes Conflictivos

by Jose Elías
1

El primer paso del método es ( Escuchar ) , donde debemos guardar silencio y evitar defendernos . Luego sigue ( Disculparse ) , que sirve para que el cerebro del cliente salga del modo de al sentirse validado . El tercer paso es ( Solucionar ) , donde ofrecemos alternativas reales o un equivalente técnico . Finalmente , debemos ( Agradecer ) la retroalimentación , ya que un cliente con una queja resuelta suele volverse más a la empresa .

 
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