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About this activity

Curso: Manejo de Clientes Conflictivos

Created by

Jose Elías
Jose Elías
El Salvador

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Curso: Manejo de Clientes Conflictivos

by Jose Elías
1

¿La respiración cuadrada (4x4x4x4) ayuda a decirle al sistema nervioso que el peligro ya pasó?

2

¿Debo atender de inmediato al siguiente cliente para "olvidar" rápido el mal rato?

3

¿Si apliqué los protocolos y el cliente siguió molesto, la culpa es siempre mía por no ser profesional?

4

¿Hablar con un compañero sobre lo sucedido (Debriefing) ayuda a racionalizar el evento?

5

¿Caminar un minuto hacia la bodega o área de descanso ayuda a procesar la adrenalina?

6

¿Beber un vaso de agua fría es una pérdida de tiempo durante la jornada?

7

¿Usar un anclaje positivo, como recordar una buena venta, ayuda a limpiar el "mal sabor de boca"?

 
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