New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Video Quiz
Video Quiz

Caos en el Hotel: El Desafío del Minutero (Video Quiz)

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Caos en el Hotel: El Desafío del Minutero (Video Quiz)

Video Quiz

Played 1
Create copy

About this activity

Visualiza este vídeo y contesta a las preguntas

Created by

Angela Arrabal Bastidas
Angela Arrabal Bastidas
Spain

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Caos en el Hotel: El Desafío del Minutero (Video Quiz)
 

Caos en el Hotel: El Desafío del Minutero (Video Quiz)Online version

Visualiza este vídeo y contesta a las preguntas

by Angela Arrabal Bastidas
QR
1

¿Qué dimensión de SERVQUAL se ve más afectada?

2

¿Cuál es el principal problema de calidad técnica que se observa?

3

¿Qué fase del ciclo PDCA estamos iniciando al redactar el protocolo?

4

¿Por qué es vital el uso de plantillas corporativas en esta crisis?

Explicación

Aunque el trato cuenta, la dimensión de 'Capacidad de Respuesta' mide la disposición y rapidez para ayudar a los clientes. En un colapso de sistema, esta es la dimensión que más sufre

La calidad técnica se refiere al 'qué' recibe el cliente. Sin un sistema funcional ni protocolos, el hotel no puede entregar el servicio básico prometido, generando una No Conformidad grave

Al redactar un protocolo tras un fallo, estamos cerrando el ciclo con una acción correctiva (Act) que se convertirá en el nuevo plan (Plan) para que el error no se repita

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.