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Servicio al cliente: verdades y mentiras

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Servicio al cliente: verdades y mentiras

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About this activity

Preguntas cortas sobre atención al cliente

Created by

Ransis Garcia Sabater
Ransis Garcia Sabater
Dominican Republic

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Servicio al cliente: verdades y mentiras
 

Servicio al cliente: verdades y mentirasOnline version

Preguntas cortas sobre atención al cliente

by Ransis Garcia Sabater
1

Un cliente satisfecho no necesita seguimiento posterior.

2

La comunicación por chat siempre es más lenta que una llamada.

3

Si el cliente pide una devolución, no hay que escuchar su versión.

4

La empatía facilita una buena atención al cliente.

5

Responder con claridad y cortesía mejora la experiencia del cliente.

6

La atención al cliente no requiere formación.

7

La retroalimentación del cliente ayuda a mejorar el servicio.

8

La gestión del tiempo es importante para atender a más personas.

9

Siempre es mejor priorizar ventas que resolver dudas del cliente.

10

Solucionar el problema del cliente en la primera llamada es ideal.

 
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