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SERVICIOS DE COMUNICACION EN GESTION SECRETARIAL

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About this activity

RESPONDE VERDADERO O FALSO SEGUN CORRESPONDA

Created by

Troncoso Conde, Vanessa Noemy
Troncoso Conde, Vanessa Noemy
Bolivia

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SERVICIOS DE COMUNICACION EN GESTION SECRETARIAL
 

SERVICIOS DE COMUNICACION EN GESTION SECRETARIALOnline version

RESPONDE VERDADERO O FALSO SEGUN CORRESPONDA

by Troncoso Conde, Vanessa Noemy
1

La comunicación telefónica en secretariado solo consiste en contestar llamadas.

2

Una secretaria debe identificarse con el nombre de la empresa y su nombre al contestar una llamada.

3

La escucha activa implica interrumpir al interlocutor para responder más rápido.

4

Hablar con claridad y evitar tecnicismos facilita la comprensión del interlocutor.

5

La confidencialidad no es importante en la comunicación telefónica.

6

El teléfono permite una comunicación inmediata, útil en situaciones urgentes.

7

Un tono de voz monótono ayuda a mantener el interés del interlocutor.

8

Es recomendable contestar el teléfono después de varios timbres para no parecer apresurado.

9

Tomar mensajes completos es parte de una buena gestión de llamadas.

10

La empatía y la cortesía son fundamentales en la atención telefónica.

 
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