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Soporte Técnico: Verdadero o Falso

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Soporte Técnico: Verdadero o Falso

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About this activity

Resolución de incidencias de TI

Created by

Mybris gamer
Mybris gamer
Ecuador

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Soporte Técnico: Verdadero o Falso
 

Soporte Técnico: Verdadero o FalsoOnline version

Resolución de incidencias de TI

by Mybris gamer
1

La atención al cliente suele registrar tickets con un identificador.

2

Un técnico puede guiar al usuario para restablecer una contraseña.

3

Un ticket de soporte se resuelve siempre en menos de un minuto.

4

Un técnico debe usar lenguaje técnico sin explicaciones al usuario.

5

La actualización de software siempre elimina todas las configuraciones personalizadas.

6

Si el problema persiste, no se debe escalar a un nivel experto.

7

El soporte técnico ayuda a resolver problemas de hardware y software.

8

El soporte técnico nunca puede acceder de forma remota al equipo del usuario.

9

El hardware puede requerir reemplazo si hay fallos repetidos.

10

Se recomienda primero reiniciar el dispositivo para problemas simples.

 
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