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Froggy Jumps
Froggy Jumps

Quiz: Soporte Amadeus

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Quiz: Soporte Amadeus

Froggy Jumps

Played 13
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About this activity

Evaluación rápida de la presentación

Created by

Juan David Buitrago
Juan David Buitrago
Colombia

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Quiz: Soporte Amadeus
 

Froggy Jumps

Quiz: Soporte AmadeusOnline version

Evaluación rápida de la presentación

by Juan David Buitrago
1

¿Cuáles son los 4 tipos de casos en MAS (My Amadeus Service)?

2

¿Qué tipo de caso se crea para una solicitud de configuración o consulta?

3

Antes de abrir un incidente, ¿qué se debe validar?

4

¿Qué datos son mandatorios al documentar un incidente?

5

¿Dónde se reporta un incidente en PDT o PRD?

6

Qué información debe incluirse para un incidente (ej. vuelo afectado)?

7

¿Qué indica un incidente con mayor severidad SEV1 en PRD?

8

¿Cómo se crea un caso de cambio para Producción?

9

¿Qué se debe hacer al reportar un incidente para evitar devoluciones por falta de detalles?

10

¿Bajo que cuenta es recomendado abrir casos?

 
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