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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Descifrando el SLA

Crossword Puzzle

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About this activity

Acrónimos y conceptos clave del Acuerdo de Nivel de Servicio

Created by

Adriana Campos
Adriana Campos
Costa Rica

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Descifrando el SLA
 

Crossword Puzzle

Descifrando el SLAOnline version

Acrónimos y conceptos clave del Acuerdo de Nivel de Servicio

by Adriana Campos
1

Acuerdo de nivel de servicio entre proveedor y cliente

2

Porcentaje de tiempo que el servicio está operativo

3

Métrica que indica el tiempo activo del servicio

4

Tiempo promedio de reparación

5

Tiempo de respuesta ante incidentes

6

Indicadores utilizados para medir el desempeño del SLA

7

Consecuencias por incumplimiento del SLA

8

Documento donde se establecen los términos del SLA

9

Elemento que se brinda y se mide en el SLA

10

Elemento comparado con el SLA en la última diapositiva

2
6
9
10
4
5
1
8
3
 
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