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Froggy Jumps
Froggy Jumps

Tipificación HeroCare PREL

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

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Tipificación HeroCare PREL

Froggy Jumps

Played 6
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About this activity

Guía rápida de casos PREL

Created by

Leidy Jaimes
Leidy Jaimes
Colombia

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Tipificación HeroCare PREL
 

Froggy Jumps

Tipificación HeroCare PRELOnline version

Guía rápida de casos PREL

by Leidy Jaimes
1

Si el PREL no aparece en la página 3 del Dashboard, ¿qué acción se debe tomar?

2

¿En qué página o herramienta se debe consultar para visualizar todos los tickets cargados?

3

¿Con qué información se puede realizar la búsqueda de un ticket en el Dashboard?

4

Al finalizar un reporte hacia PREL, ¿qué equipo se debe incluir obligatoriamente en el ticket?

5

¿En qué sección de OneView se debe registrar el reporte y qué información es obligatoria incluir sin excepción?

6

Al generar un PREL, ¿es necesario detallar claramente el error que presenta el partner?

7

¿Qué tipo de evidencia o recurso se debe adjuntar en el PREL para asegurar que el reporte sea efectivo?

 
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