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CLAVES - FIRMAS - SK - CMC

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CLAVES - FIRMAS - SK - CMC

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About this activity

Evaluación interactiva

Created by

DENISS ALEXANDRA PEDRAZA HERNÁNDEZ
DENISS ALEXANDRA PEDRAZA HERNÁNDEZ
Colombia

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CLAVES - FIRMAS - SK - CMC
 

CLAVES - FIRMAS - SK - CMCOnline version

Evaluación interactiva

by DENISS ALEXANDRA PEDRAZA HERNÁNDEZ
1

Pedir disculpas por los tiempos de espera es un NO NEGOCIABLES

2

¿Se puede recuperar la FE por la IVR?

3

El SK se puede dar de baja cada vez que el cliente quiera

4

La FE es solo numérica

5

Siempre que el cliente olvide su CA también se bloquea la FE

6

Si escucho a una tercera persona que esta diciendo las claves al fondo le indico al cliente que por favor las cambie y que solo se debe escuchar el como titular en la llamada

7

Si el cliente tiene bloqueado el CMC se lo podemos desbloquear desde la SPL

8

PARTENON lo uso para enviar el SMS de la FE provisional

9

¿Hay que indicar texto legal de inclusión de datos para las citas de oficina?

10

Un NO NEGOCIABLE es la gestion de emociones (DISC)

 
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