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Comportamiento de los clientes en servicios funerarios

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Comportamiento de los clientes en servicios funerarios

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Played 3 %Accuracy 93 Average time 02:02
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About this activity

Hábitos de clientes: Si o No

Created by

Profesor Oscar Fung Portorreal
Profesor Oscar Fung Portorreal
Dominican Republic

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Comportamiento de los clientes en servicios funerarios
 

Comportamiento de los clientes en servicios funerariosOnline version

Hábitos de clientes: Si o No

by Profesor Oscar Fung Portorreal
1

El personal funerario puede sustituir a la familia en la toma de decisiones sin su consentimiento.

2

Los clientes valoran la empatía y la claridad en la comunicación por parte del personal funerario.

3

Todos los clientes prefieren cremación por igual; no hay diversidad cultural.

4

Muchas familias prefieren planificar el servicio con antelación para reducir el estrés.

5

Las familias suelen posponer decisiones importantes durante más de un mes sin necesidad.

6

Los rituales culturales y religiosos afectan las preferencias de servicio (velatorios, cremación vs. entierro).

7

Las ofertas con descuentos deben ser la prioridad, incluso si contradicen las creencias culturales.

8

El precio y las opciones de paquetes influyen en la decisión de contratación de servicios funerarios.

9

En la primera consulta, los clientes esperan recibir solo información técnica y sin empatía.

10

Después de una pérdida, las familias suelen necesitar información rápida y guías simples para tomar decisiones.

 
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