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Crossword Puzzle
Crossword Puzzle

ITIL e ITSM

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ITIL e ITSM
 

Crossword Puzzle

ITIL e ITSMOnline version

Procesos y artefactos ITIL

by Brenda Reyes
1

Evento que interrumpe o degrada un servicio, requiere atención para restaurarlo.

2

Causa raíz desconocida de uno o varios incidentes que requiere análisis.

3

Actividad autorizada para modificar una versión del servicio o su entorno.

4

Conjunto de funciones y servicios que satisfacen una necesidad del negocio.

5

Base de datos que registra los elementos de configuración y sus relaciones.

6

Acuerdo que define niveles de servicio esperados y métricas de rendimiento.

7

Listado de servicios ofrecidos por la organización para clientes.

8

Capacidad de un sistema para estar operativo y accesible cuando se necesita.

2
7
3
4
6
 
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