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ITSM & ITIL

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If you wish, you can download a demo game here and test its integration:

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ITSM & ITIL

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About this activity

Si o No ITSM & ITIL

Created by

Sergio Lopez Vargas
Sergio Lopez Vargas
Mexico

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ITSM & ITIL
 

ITSM & ITILOnline version

Si o No ITSM & ITIL

by Sergio Lopez Vargas
1

ITSM busca alinear los servicios de TI con los objetivos del negocio.

2

ITIL es un software que se instala en las empresas.

3

Un SLA define los niveles de servicio acordados con el cliente.

4

El OLA es un contrato con proveedores externos.

5

El UC respalda los servicios mediante acuerdos con proveedores.

6

Service Support se enfoca en resolver incidentes y fallas.

7

Service Delivery garantiza disponibilidad y continuidad del servicio.

8

ITIL no tiene principios ni buenas prácticas.

9

La mejora continua busca optimizar procesos y servicios constantemente.

10

La gestión de incidentes elimina causas raíz de fallas.

11

La gestión de problemas busca evitar que los incidentes se repitan.

12

ITIL incluye certificaciones como Foundation.

13

Las 4 dimensiones consideran personas, tecnología y proveedores.

14

ITSM solo se usa para programar software.

15

La gestión de cambios ayuda a reducir riesgos en modificaciones.

 
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