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Crossword Puzzle
Crossword Puzzle

Conceptos Clave ITSM e ITIL

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Conceptos Clave ITSM e ITIL
 

Crossword Puzzle

Conceptos Clave ITSM e ITILOnline version

Repaso rápido de fundamentos y acuerdos

by Karen García
1

Contrato entre un proveedor de servicios de TI y un cliente.

2

Acuerdo entre un proveedor de servicios de TI y otra parte de la misma organización.

3

Acuerdo entre un proveedor de servicios de TI y un suministrador externo.

4

Medios para permitir la cocreación de valor facilitando resultados deseados por el cliente.

5

Aspectos fundamentales de ITIL 4: personas, información, tecnología, socios y procesos.

6

Disciplina que gestiona servicios de TI para alinear tecnología con necesidades de negocio.

7

Conjunto de recursos organizacionales diseñados para realizar tareas u lograr objetivos.

8

Beneficio percibido y utilidad que un servicio ofrece al cliente.

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