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Froggy Jumps
Froggy Jumps

Desafío de Servicio al Cliente

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Desafío de Servicio al Cliente

Froggy Jumps

(1)
Played 18
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About this activity

Quiz de atención al cliente

Created by

Lorena
Lorena
Colombia

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Desafío de Servicio al Cliente
 

Froggy Jumps

Desafío de Servicio al ClienteOnline version

Quiz de atención al cliente

by Lorena
1

¿Qué técnica implica escuchar activamente para entender al cliente antes de responder?

2

¿Cuál es la respuesta adecuada ante una queja para calmar al cliente?

3

¿Qué indicador mide la rapidez con la que se responde a un cliente?

4

Al finalizar una interacción, ¿qué es esencial confirmar con el cliente?

5

¿Qué actitud ayuda a evitar malentendidos en el servicio?

6

¿Qué recurso debe preferirse para resolver conflictos complejos?

7

¿Cuál es una buena práctica al manejar un error propio?

8

¿Qué KPI es útil para medir la satisfacción del cliente?

9

¿Qué aspecto es clave para una experiencia consistente?

10

¿Qué debe evitarse al comunicar una solución?

 
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