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Froggy Jumps
Froggy Jumps

Introducción a los siguientes sistemas CRM y su importancia en la atención al cliente

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Introducción a los siguientes sistemas CRM y su importancia en la atención al cliente

Froggy Jumps

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About this activity

Conoce qué es CRM y su uso

Created by

Brailyn Francisco
Brailyn Francisco
Dominican Republic

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Introducción a los siguientes sistemas CRM y su importancia en la atención al cliente
 

Froggy Jumps

Introducción a los siguientes sistemas CRM y su importancia en la atención al clienteOnline version

Conoce qué es CRM y su uso

by Brailyn Francisco
1

¿Qué significa CRM y para qué se utiliza?

2

¿Por qué es importante el uso de CRM en la atención al cliente?

3

¿Qué tipo de información se puede almacenar en un sistema CRM?

4

¿Cuáles son las principales características de un CRM?

5

¿Cómo ayuda el CRM a mejorar la calidad del servicio al cliente?

6

¿Qué aplicaciones informáticas se utilizan para gestionar clientes?

7

¿Qué beneficios obtiene una empresa al usar un CRM?

8

¿Cómo contribuye el CRM al seguimiento de los clientes?

9

¿Qué habilidades desarrollan los estudiantes al investigar sobre CRM?

10

¿Qué herramientas se pueden usar para presentar la información sobre CRM?

 
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