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Soporte tecnológico: ¿Qué es correcto?

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Soporte tecnológico: ¿Qué es correcto?

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About this activity

Desafío de soporte tecnológico.

Created by

YASUMI YURIDDIA MELENDEZ GUTIERREZ
YASUMI YURIDDIA MELENDEZ GUTIERREZ
Peru

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Soporte tecnológico: ¿Qué es correcto?
 

Soporte tecnológico: ¿Qué es correcto?Online version

Desafío de soporte tecnológico.

by YASUMI YURIDDIA MELENDEZ GUTIERREZ
1

Un ticket es una solicitud de ayuda registrada por el usuario.

2

La documentación facilita la resolución de problemas repetitivos.

3

Todas las incidencias se resuelven de inmediato.

4

Solo se puede contactar al soporte por teléfono, sin otros canales.

5

La velocidad de respuesta es un indicador clave de calidad del soporte.

6

El soporte tecnológico resuelve incidencias de hardware y software.

7

El soporte no debe registrar historial de incidencias.

8

Un ticket nunca debe cerrarse hasta el mes siguiente.

9

El soporte técnico puede arreglar cualquier fallo sin conocer el sistema.

10

El soporte remoto permite solucionar problemas sin presencia física.

 
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