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Complaints and Apologies (Part 1)

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Complaints and Apologies (Part 1)

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About this activity

Complete the complaint letter sentences with the correct words from the box.

Created by

Anastasiia
Anastasiia
Ukraine

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Complaints and Apologies (Part 1)
 

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Complaints and Apologies (Part 1)Online version

Complete the complaint letter sentences with the correct words from the box.

by Anastasiia
1

1 . We are writing in with the negative of a member of your staff . 2 . We hope that you will deal with this promptly as it is causing us considerable . 3 . The equipment we ordered has still not been , despite our phone call to you last week to say that it is needed . 4 . Although you advertise yourself as a top - quality brand , the product we was well below the we expected . 5 . We are writing to draw your to a in your customer services section . 6 . We would it if the faulty goods could be as soon as possible . 7 . We wish to complain in the strongest possible about the we received from a member of your staff . 8 . We believe that we are to an immediate . 9 . We are writing to express our strong with the goods we this morning . 10 . we receive the goods by the end of this week , we will have no choice but to our order . 11 . We are writing to about the of a product we purchased online from your website . 12 . We insist on a full , otherwise we will be forced to take the matter .

2

Letter : formal apology
We are writing Promotional Products in relation to your recent complaint . We were very concerned to learn about the problems you experienced and the of our sales staff . everything that happened , and thank you for bringing it to our attention . we will . send replacement items immediately , at our expense , and we will personally make sure that the order is correct . , we will also send you a credit note to be used against any items in our catalogue . We have already spoken to the sales staff involved and we are making sure that in the future all customer complaints are dealt with in a polite and helpful manner . Once again , we hope you will accept our apologies for the inconvenience caused . We very much hope you will continue to use our services in the future . , us on our direct line given below .

 
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