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Froggy Jumps
Froggy Jumps

Marketing y Servicio: Quiz

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Marketing y Servicio: Quiz

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About this activity

Desafío sobre marketing y calidad

Created by

MARIA DEL CARMEN VILLACIS NARANJO
MARIA DEL CARMEN VILLACIS NARANJO
Ecuador

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Marketing y Servicio: Quiz
 

Froggy Jumps

Marketing y Servicio: QuizOnline version

Desafío sobre marketing y calidad

by MARIA DEL CARMEN VILLACIS NARANJO
1

¿Qué busca el marketing?

2

¿Cuál es el objetivo principal del marketing?

3

El marketing también se conoce como:

4

¿Qué busca una empresa con marketing?

5

El vendedor forma parte de:

6

Una función del vendedor es:

7

¿Qué significa calidad?

8

La excelencia en el servicio implica:

9

¿Qué factor es clave de la calidad?

10

La comunicación con el cliente debe ser:

11

¿Qué es la inmediatez en el servicio?

12

¿Qué genera la calidad en la atención al cliente?

13

Un beneficio de la calidad es:

14

¿Qué mejora la calidad del servicio?

15

¿Qué es la calidad de servicio?

16

La satisfacción del cliente es:

17

¿Quién creó la Pirámide de Maslow?

18

¿Qué tipo de necesidades están en la base de la pirámide?

19

¿Cuál de las siguientes es una necesidad fisiológica?

20

¿Qué nivel incluye la amistad y la familia?

21

¿Cuál es el nivel más alto de la pirámide?

22

Según Maslow, ¿qué debe ocurrir antes de avanzar a otro nivel?

 
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