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Froggy Jumps
Froggy Jumps

Gestión Comercial y Servicio Farmacéutico

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Gestión Comercial y Servicio Farmacéutico

Froggy Jumps

Played 21
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About this activity

Servicio y ventas en farmacia

Created by

Angela Quinto
Angela Quinto
Colombia

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Gestión Comercial y Servicio Farmacéutico
 

Froggy Jumps

Gestión Comercial y Servicio FarmacéuticoOnline version

Servicio y ventas en farmacia

by Angela Quinto
1

Un auxiliar recibe un pedido de medicamentos y nota que algunos productos tienen fechas de vencimiento muy próximas. ¿Cuál es la acción más adecuada?

2

¿Cuál es el principal beneficio de mantener una buena relación con los proveedores?

3

Un medicamento llega en mal estado (empaque roto). ¿Qué debe hacer el auxiliar?

4

Un cliente llega molesto porque no encuentra su medicamento. ¿Cuál es la mejor respuesta del auxiliar?

5

Un cliente compra un analgésico. ¿Qué técnica está aplicando el auxiliar si le sugiere un protector gástrico?

6

Una droguería recibe medicamentos dañados, tiene un cliente inconforme y además quiere mejorar sus ventas. ¿Qué acción integra correctamente todos los procesos?

7

Un auxiliar recomienda un medicamento sin fórmula médica. Esto es:

8

¿Cual de las siguientes opciones corresponde a la “Promoción” dentro de las 4P?

 
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