New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Froggy Jumps
Froggy Jumps

Taller SAC CCH

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Taller SAC CCH

Froggy Jumps

Played 14
Create copy

About this activity

Guía de SAC en CCH

Created by

Jhennifer Guzman Chicas
Jhennifer Guzman Chicas
Guatemala

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Taller SAC CCH
 

Froggy Jumps

Taller SAC CCHOnline version

Guía de SAC en CCH

by Jhennifer Guzman Chicas
1

¿Cuál es el objetivo principal del asesor cuando atiende a un cliente molesto?

2

El enojo de un cliente siempre es personal contra el asesor.

3

Cuando un cliente se molesta, el cerebro puede activar mecanismos de defensa como:

4

Escuchar al cliente permite comprender mejor su problema.

5

¿Cuál de las siguientes acciones ayuda a manejar una llamada difícil?

6

Validar emociones significa que el asesor acepta que el cliente siempre tiene la razón.

7

¿Cuál de las siguientes frases demuestra empatía hacia el cliente?

8

Responder con mala actitud puede empeorar la experiencia del cliente.

9

¿Qué debe hacer el asesor antes de brindar una solución?

10

Tomar los comentarios del cliente de forma personal puede afectar la calidad del servicio.

11

¿Cuál es un error común al manejar clientes molestos?

12

El asesor debe enfocarse en la solución del problema del cliente.

13

¿Qué puede ayudar a reducir la tensión durante la llamada?

14

Mantener un tono calmado ayuda a manejar mejor una llamada difícil.

15

¿Qué representa una llamada difícil para un asesor profesional?

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.