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Froggy Jumps
Froggy Jumps

Reglas de Split

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Reglas de Split

Froggy Jumps

(1)
Played 17
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About this activity

Encontraras un breve repaso del manejo adecuado de las reglas de split

Created by

segovia G
segovia G
Colombia

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Reglas de Split
 

Froggy Jumps

Reglas de SplitOnline version

Encontraras un breve repaso del manejo adecuado de las reglas de split

by segovia G
1

Si el cliente menciona a otro agente, el Agente B debe preguntar el nombre y dar una elección clara.

2

¿Qué debe hacer el Agente B si el cliente menciona el nombre de otro agente?

3

Si el cliente no menciona ningún agente, el Agente B siempre debe dar elección sólida.

4

Si el cliente decide trabajar con el agente original, se debe transferir la llamada.

5

Si el cliente decide trabajar con el Agente B, este debe:

6

Si el cliente menciona una reserva u OAF, el Agente B puede seguir vendiendo sin transferir.

7

Si el cliente decide trabajar con el agente original, se debe transferir la llamada.

8

Si el cliente menciona una reserva pero no recuerda el agente, el Agente B debe:

9

Cualquier respuesta que no sea claramente positiva se considera como un “no”.

10

¿Cuál es una forma válida de elección sólida?

 
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