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Crossword Puzzle
Crossword Puzzle

Reto: Quejas y fidelización

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If you wish, you can download a demo game here and test its integration:

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Reto: Quejas y fidelización

Crossword Puzzle

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About this activity

Dramatización para atención al cliente RA4.5

Created by

Deimy Guzman
Deimy Guzman
Dominican Republic

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Reto: Quejas y fidelización
 

Crossword Puzzle

Reto: Quejas y fidelizaciónOnline version

Dramatización para atención al cliente RA4.5

by Deimy Guzman
1

Expresión de disconformidad o insatisfacción.

2

Solicitud formal de corrección ante un problema.

3

Acciones de apoyo tras la compra para garantizar satisfacción.

4

Estrategias para mantener al cliente y fomentar repetición de compras.

5

Capacidad de comprender y compartir sentimientos del cliente.

6

Actitud de oír atentamente al interlocutor para entender su mensaje.

7

Respuesta o arreglo que resuelve un problema.

8

Persona que recibe bienes o servicios de una empresa.

2
6
1
3
4
 
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