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About this activity

Una experiencia interactiva donde pondrás a prueba tu capacidad de cooperar y generar confianza, identificando cómo estas habilidades impactan directamente la forma en que te relacionas e influyes en otros.

Created by

Katherine Gil Moreno
Katherine Gil Moreno
Colombia

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Conectando para ganarOnline version

Una experiencia interactiva donde pondrás a prueba tu capacidad de cooperar y generar confianza, identificando cómo estas habilidades impactan directamente la forma en que te relacionas e influyes en otros.

by Katherine Gil Moreno
1

Si el cliente habla desde ( " me gusta cómo se ve " , " quiero algo que se vea elegante " ) , usa , ejemplos y llévalo a imaginar cómo se .

2

Si el cliente habla desde ( " no me siento cómodo " , " quiero algo que me haga sentir seguro " ) , conecta desde la , valida lo que siente y luego la conversación .

3

Si el cliente es muy ( " ¿ de qué material es ? " , " ¿ cuánto ? " ) , responde con datos , concretos y enfocados en .

4

Si el cliente está ( " solo estoy mirando " ) , no invadas ; observa , respeta su y abre con preguntas que no generen .

5

Si el cliente es , no lo presiones ; ayúdalo a opciones y a identificar qué se acerca más a lo que realmente .

6

Si el , no contradigas ni discutas ; genera con tranquilidad , coherencia y explicaciones .

7

Si el cliente va directo al , sé y concreto ; evita y ofrece opciones claras que respondan a su necesidad .

 
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