In Basket Rx Requests and In Basket CRM Requests

Froggy Jumps

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Workflows/Tips/Tricks

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Kaitlin Jones

United States

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In Basket Rx Requests and In Basket CRM Requests


Froggy Jumps In Basket Rx Requests and In Basket CRM RequestsOnline version Workflows/Tips/Tricks by Kaitlin Jones 1 When working In Basket Rx Request what are the steps if multiple meds are requested and some are in your scope and some are out a Pend the scripts that are out of your scope, then send the ones that are in scope b c Route entire encounter to the provider. You can not pend and send in the same request 2 If you are working CRM or Rx Requests in In Basket, how many do you assign to yourself? a 5-6 b 4-5 c 3-4 3 How do you take ownership of any In Basket request? a Click the Baton with the Question Mark b Click the Baton with the Plus Sign c EPIC will automatically assign them to you 4 If a request in In Basket Rx Request or CRM and the caller is not on HIPAA, what is your next step? a Route to the provider they will handle the issue b Make a call to the caller and inform them we can not further assist without speaking to patient c Resolve the request and follow up with patient 5 When would you not create a Pharm Tech Note in CRM a You always create a pharm tech note b Only is the request is out of pharm tech scope c If it needs routed to the nurse pool 6 If a CRM is within your Pharm Tech scope, what option will you select? a Medication Refill b Medications Needed c Medication Reorder 7 When working CRM what is your first step a Route to the nurse team b Select Clinical Call c Create a new encounter 8 RX In Basket request are from _______? a Patients and Pharmacies via MyChart b Call Center Advocates with OSH c Providers at the clinic 9 CRM request are from patients via the ______? a Patients via MyChart b Call Center advocates with OSH c Providers at the clinic 10 True or False? Do call attempts need to be documented? a Yes b False c True 11 When would you create a Pharm Tech Note for Rx In Basket? a Never b Always c Only if it is in your scope 12 If a RX In Basket request is out of scope, what are your steps? a Forward the request to the nurse pool and add out of scope reason and why b Send and close workspace c Forward the request to the provider and add out of scope reason and why

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In Basket Rx Requests and In Basket CRM Requests

Froggy Jumps

About this activity

Created by

Download the paper version to play

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In Basket Rx Requests and In Basket CRM RequestsOnline version

by Kaitlin Jones

When working In Basket Rx Request what are the steps if multiple meds are requested and some are in your scope and some are out

If you are working CRM or Rx Requests in In Basket, how many do you assign to yourself?

How do you take ownership of any In Basket request?

If a request in In Basket Rx Request or CRM and the caller is not on HIPAA, what is your next step?

When would you not create a Pharm Tech Note in CRM

If a CRM is within your Pharm Tech scope, what option will you select?

When working CRM what is your first step

RX In Basket request are from _______?

CRM request are from patients via the ______?

True or False? Do call attempts need to be documented?

When would you create a Pharm Tech Note for Rx In Basket?

If a RX In Basket request is out of scope, what are your steps?